Course Bundle: Effective Listening - 8.5 NASBA CPE hours This bundle includes:
- "Listening Basics - 1.0 hours/PDUs" Item No. comm_03_a01_bs_enus
- "Listening to Comprehend - 4.0 hours/PDUs" Item No. comm_03_a02_bs_enus
- "Higher Purpose Listening - 1.5 hours/PDUs" Item No. comm_03_a03_bs_enus
- "Enhancing Listening Skills - 2.0 hours/PDUs" Item No. comm_03_a04_bs_enus
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| Listening Basics - 1.0 NASBA CPE hours This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.
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| Listening to Comprehend - 4.0 NASBA CPE hours This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. I
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| Higher Purpose Listening - 1.5 NASBA CPE hours Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.
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| Enhancing Listening Skills - 2.0 NASBA CPE hours This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews, business meetings, and negotiations.
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| Effective Telephone Techniques - 5.0 NASBA CPE hours This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls.
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| Making Telephone Calls Count - 3.5 NASBA CPE hoursBy using the techniques described in this course, you'll learn how to say no so diplomatically that your customer will actually thank you and end the conversation feeling neutral, if not satisfied. Finally, by asking the right questions, you'll ensure your customers get the service they really need.
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