Course Bundle: E-mail Essentials for Business - 3.0 NASBA CPE hoursThis bundle includes:
- "Using E-mail and Instant Messaging Effectively" - 1.0 NASBA CPE hours Item No. comm-17-a01-bs-enus
- "Addressing and Redistributing E-mail" - 1.0 NASBA CPE hours Item No. comm-17-a02-bs-enus
- "Managing Your E-mail" - 1.0 NASBA CPE hours Item No. comm-17-a03-bs-enus
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| Using E-mail and Instant Messaging Effectively - 1.0 NASBA CPE hoursIn today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.
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| Addressing and Redistributing E-mail - 1.0 NASBA CPE HoursOut of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and expecting a return call from the right person. This course covers the techniques for addressing and redistributing e-mails appropriately. Specifically, you will be introduced to the best practices for deciding who to send e-mails to, and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. Finally, the sensitivities of copying an e-mail over someo
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