Course Bundle: Customer Service Representative, Skills- 7.5 NASBA CPE hoursThis bundle includes:
- "Customer Interactions" - 3.0 NASBA CPE hours Item No. cust-07-a01-bs-enus
- "Communication Skills" - 4.5 NASBA CPE hours Item No. cust-07-a02-bs-enus
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| Customer Interactions - 3.0 NASBA CPE hoursFailing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification, which is targeted at individuals wishing to qualify to work in a customer support center or help desk environment.
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| Communication Skills - 4.5 NASBA CPE hoursEffective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification, which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment.
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