Course Bundle: Professionalism and Business Etiquette - 10.5 NASBA CPE hours This bundle includes: - "Standard Business Etiquette - 2.5 hours/PDUs" Item No. comm_11_a01_bs_enus
- "Communication Business Etiquette - 2.5 hours/PDUs" Item No. comm_11_a02_bs_enus
- "Etiquette at the Business Meeting - 3.0 hours/PDUs" Item No. comm_11_a03_bs_enus
- "Business Etiquette for Supervisors - 2.5 hours/PDUs" Item No. comm_11_a04_bs_enus
|
|
|
| Standard Business Etiquette - 2.5 NASBA CPE hours The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for
|
|
|
| Communication Business Etiquette - 2.5 NASBA CPE hours How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on h
|
|
|
| Etiquette at the Business Meeting - 3.0 NASBA CPE hours Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk shoul
|
|
|
| Business Etiquette for Supervisors - 2.5 NASBA CPE hours Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and looks, things so intangible they are impossible to measure." In other words, supervisors increase the
|
|
|
