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Course Bundle: ITIL V3 Foundation Syllabus v4.2 - 6.5 NASBA CPE hoursThis bundle includes:

"ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle" - 2.0 NASBA CPE hours Item No. ib-itlu-a01-it-enus
"ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals" - 3.0 NASBA CPE hours Item No. ib-itlu-a02-it-enus
"ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes" - 1.5 NASBA CPE hours Item No. ib-itlu-a03-it-enus

ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle - 2.0 NASBA CPE hoursOrganizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. This course addresses using service management as a practice for IT companies.

ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals - 3.0 NASBA CPE hoursThis course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes - 1.5 NASBA CPE hoursIn order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.

Accounting Topics

Corporate Finance

Managerial Accounting

Administrative 101

Administrative 102

Practical Auditing

Business Ethics

Business Execution

Moving into Management

Portfolio Management

Management Essentials

Managing Software Project Outsourcing

Project Management for IT Professionals

Strategic Project Management for IT Projects

Project Management Overview

Project Management and Procurement

The Value of Knowledge

The Fundamentals of Globalization

Systems Thinking in the 21st Century

Business Interpersonal Communication Skills

Effective Use of Feedback for Business

Professionalism and Business Etiquette

Feedback and Criticism

Project Communication Management

Customer and Communication

Customer Service Fundamentals

Electronic Communication

E-mail and Instant Messaging

The Effective Business Meeting

Building Improved Work Relationships

Organizational Change

Negotiation Essentials

Getting the Results You Want: Negotiating to Win

Emotional Intelligence at Work

Communicating Assertively

Interpersonal Communication

Emotional Intelligence

How to Write an Effective Internal Business Case

Giving Successful Presentations

Working with and Managing Difficult People

Anger Management in The Workplace

Conflict in the Workplace

Working with Difficult People

Crystal Reports

MS Office 2007 Overview

MS Project 2007 Advanced Skills

Project Server 2007 Hands-on

Initiating and Planning Projects with Project Server 2007

Finance Fundamentals

Fundamental Finance for non-Finance Professionals

Advanced Finance

Corporate Finance

Consulting with the External Client

Consulting with the Internal Client

Internal Consulting for the Technical Professional

Management Advisory

Performance Assessment

Customer Management

Six Sigma Green Belt: Define

Project Management for Non-Project Managers

Program Management (PMI Standard-aligned)

Project Cost Management

Project Procurement Management

Using Change Process to Support Employees

Coaching with Confidence

The Essentials of Mentoring

Business Coaching

Problem Solving and Decision Making

Problem Solving and Decision-Making Strategies

Managing Your Career

Effective Time Management

Leading from the Front Line

Leadership Skills for Women

Moving from Management to Leadership

Leading the Workforce Generations

Facilitating Successfully

Leadership Essentials

Doing Business Professionally

360-Degree Performance Appraisal

Problem Performance Management

Succession Planning

Creativity and Innovation

Time Management

Fundamentals of Strategy

Generating Creative and Innovative Ideas

Participating in Teams

High-Performance Onsite-and Virtual Teams

Making Teams Work: Capitalizing on Conflict

Support Center and Customer Relationships

Moving from Technical Professional to Management

Managing Technical Professionals

Crucial Skills for Tomorrow's Managers

Managing Contractors and Temporary Employees

Effective Delegation

Moving into Management

Managing Change

Dealing with Organizational Change

Talent Management

Diversity on the Job

HRCI Professional in Human Resources (PHR)

HRCI Senior Professional in Human Resources (SPHR)

Behavioral Interview

Recruiting for the 21st Century

Effective Hiring and Interviewing

Recruiting and Retention Strategies

Essentials of Interviewing and Hiring

Managing Customer-Driven Process Improvement

Lean Manufacturing

ISO 9000:2000 Overview

Six Sigma Basics

Project Integration Management

Six Sigma Statistics

Customer Management

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