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"Perspectives on Conflict in the Workplace - 3.5 hours/PDUs" Item No. comm_07_a01_bs_enus "Handling Conflict - 3.5 hours/PDUs" Item No. comm_07_a02_bs_enus "Managing Organization Conflict - 3.5 hours/PDUs" Item No. comm_07_a03_bs_enus "Conflict in the Workplace Simulation" Item No. COMM007A "Managing Workplace Conflict Simulation" Item No. COMM007B |
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This course teaches three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat. |
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A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent conflict from occurring. This is, of co |
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Conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners will also discover how to recognize the signs and symptoms of destructive conflict, so that they can deal with it in the workplace. |
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