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This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls. |
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By using the techniques described in this course, you'll learn how to say no so diplomatically that your customer will actually thank you and end the conversation feeling neutral, if not satisfied. Finally, by asking the right questions, you'll ensure your customers get the service they really need. |
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