| Automated Teller Fraud - 1.50 NASBA CPE hoursFrom a convenience standpoint, ATMs allow customers a wide use of the machines, which makes them very popular. As a result, the profit margin for banks increases. With each ATM, a "mini-branch" of a bank is created. Thus, security and fraud prevention is as important with ATMs as with their full-service counterparts.
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Bank Security for Customer Contact Personnel - 1.50 NASBA CPE hoursBanking safety is a concern for everyone, including front-line customer contact personnel such as tellers. The threat is always there for a situation to arise which may endanger bank employees and customers. The answer to effectively handling a crisis is to be prepared. This course will present the procedures for promoting personal safety and handling such security threats as robbery, embezzlement and hostage situations.
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Bank Security for Officers - 1.50 NASBA CPE hoursBank personnel and customers must always be a priority when it comes to safety. Situations that endanger bank employees and customers may arise while doing the most seemingly routine jobs. The answer to keeping security skills sharp is training. This course will present the procedures for promoting personal safety and handling such security threats as robbery, embezzlement and bomb threats.
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Consumer Credit Products - 1.0 NASBA CPE hoursThis course aims to provide bank employees insight into how to attract and retain profitable customers while offering customized credit solutions. These solutions help customers minimize risk and maximize opportunity. In addition, bank personnel will learn how to help customers get the most for their credit dollar or deal with debt: the pros, the cons and their rights.
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Dealing with Robberies - 3.0 NASBA CPE hoursBank robberies are on the rise! Preparing yourself and your organization should this situation arise is crucial. Preserving and protecting customers and their assets is key. Observation skills, customer service skills, and response tactics play a large role before, during and in the aftermath of a robbery. This course is designed to prepare personnel for handling such crisis in the event of a bank robbery.
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Embezzlement - 1.50 NASBA CPE hoursWhat is one of the most common types of fraud impacting financial institutions? Embezzlement. This course will address why embezzlement is such a big problem and what the consequences of embezzlement are. Viable strategies for reducing the risk of embezzlement at financial institutions will also be presented.
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| Financial Planning - 2.0 NASBA CPE hours This course is designed to arm employees with the knowledge necessary to assist customers in identifying financial goals and executing strategies to meet those goals.
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Financial Planning Products - 2.50 NASBA CPE hoursThis course will present the products and process that customer contact employees need to understand and present to customers in order to help them achieve their financial goals and dreams.
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| Financial Statements - 3.0 NASBA CPE hoursThis course provides a foundation for reading the three key financial statements prepared by most corporations--the balance sheet (or statement of financial condition), the income statement (or earnings statement, or profit and loss statement), and the statement of cash flows.
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Forgeries and Counterfeits - 1.50 NASBA CPE hoursForgeries and counterfeits cost consumers and the financial services industry billions annually. Safeguarding against this form of fraud is a high priority for any financial services organization. Identifying forgeries and counterfeits, and responding appropriately, is a challenge to all financial service employees. This course is designed to help personnel meet this challenge and minimize fraud in the financial workplace.
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Identity Theft - 1.0 NASBA CPE hoursIdentity theft, also known as true-person fraud, costs financial institutions over a billion dollars annually. It is America's fastest growing form of robbery. Social Security numbers and other forms of stolen or counterfeit identification are the robber's weapons of choice. Poor policies and procedures, technology, and complacency have made identity theft easier than ever. This course is designed to help personnel safeguard against this form of theft.
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Insurance and Annuities Referrals - 1.50 NASBA CPE hoursThis course will provide personnel with valuable information to educate customers on the benefits of the industry's products and services. This course is designed to help employees learn how to capitalize on networking opportunities and make skillful referrals to a licensed insurance sales representative in their organization.
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Making Securities Referrals - 1.50 NASBA CPE hours This course is designed to define securities products, identify the risks associated with them and equip personnel with the tools necessary to effectively refer customers to broker-dealers.
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| Management of Cash Flows - 3.0 NASBA CPE hours This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce overhead. With a knowledge of these strategies, managers improve their ability to maintain appropriate levels of working capital in their own organizations.
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| The Basics of Budgeting - 3.0 NASBA CPE hoursIn this course, non-financial managers will learn the concepts and techniques vital to the budget process, including: forecasting revenue and expenses; choosing the best kind of budget strategy, and progressively measuring the success of your plan through the use of variance reports.
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The Financial Services Industry - 2.50 NASBA CPE hoursThe financial services industry contains many different business operations, products and finance concepts that are important to know This course will introduce these business segments, concepts and products allowing you to increase or review your knowledge about the industry.
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| The Principles of Financial Management - 3.0 NASBA CPE hoursThis course introduces non-financial managers to the principles of financial management. It explores the basic concepts of risk and return and the time value of money.
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Trust Customer Referrals - 1.0 NASBA CPE hoursIt is important for bank employees to know what these services are and who might need or benefit from them. Estate planning, administering the accounts, creating guardianships and settling estates are primary functions of trust services. This course will prepare bank employees to present accurate information and answer customer questions about trust services.
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